ActionZendeskUpdated June 2026

How do I create a Zendesk ticket from a workflow?

Short answer: Drop the "Zendesk → Create Ticket" action anywhere in your workflow, map the inputs from upstream nodes, and publish.

Use this action All 17 Zendesk actions

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Subject subject	string	Required	Subject. Example: Cannot access my account
Description description	string	Required	The initial comment/body of the ticket
Requester Email requester_email	string	Required	Email of the person raising the ticket. Creates a new user if not found.
Requester Name requester_name	string	Optional	Requester Name. e.g. "John Doe"
Priority priority	options	Optional	Priority. Options: Low, Normal, High, Urgent
Type type	options	Optional	Type. Options: Problem, Incident, Question, Task
Tags tags	string	Optional	Comma-separated tags

Sample request

{
  "subject": "e.g. Cannot access my account",
  "description": "{{trigger.description}}",
  "requester_email": "customer@example.com",
  "requester_name": "John Doe",
  "priority": "{{trigger.priority}}"
}

Returns

{
  "ticket": {
    "id": 123,
    "url": "https://your.zendesk.com/api/v2/tickets/123.json",
    "status": "new",
    "subject": "Cannot access my account",
    "priority": "normal",
    "requester_id": 456
  }
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Create Ticket.

Any of these apps can fire this action as part of a workflow.

Google Sheets → Zendesk

2 Google Sheets triggers

HubSpot → Zendesk

18 HubSpot triggers

FAQ

Questions about Create Ticket.

What does the Create Ticket action do in Zendesk?

Creates a new support ticket in Zendesk with requester, subject, comment body, priority, status, type, group, assignee, and tags. The entry point for converting external alerts or forms into trackable tickets.

What inputs does Create Ticket require?

Required: Subject, Description, Requester Email. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Zendesk returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Create Ticket support batch operations?

Yes. Run Create Ticket inside a Loop node to process arrays. Tiny Command handles Zendesk's rate limits automatically so you don't have to throttle manually.

More actions