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Slack + Zendesk: tickets surfaced in chat.

Post Zendesk ticket events to Slack channels for team awareness, DM agents on assignment, or trigger Zendesk actions from Slack reactions.

Connect Slack and ZendeskSee reverse direction
Trigger app
Slack as the trigger

Workflows fire when something happens in Slack.

See all 13 triggers →
Action app
Zendesk as the action

Workflows do something in Zendesk, instantly.

See all 17 actions →
Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Slack → Zendesk

When something happens in Slack, do it in Zendesk.

13 Slack triggers wired to 17 Zendesk actions. Most-used pairing: App Home Opened → Add Comment to Ticket.

Zendesk → Slack

Or fire it the other way around.

6 Zendesk triggers wired to 45 Slack actions downstream.

See Zendesk → Slack →
Popular pairings

Common Slack → Zendesk workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 221 combinations
When app home opened in Slack, add comment to ticket in Zendesk.

Fires when a user opens your Slack app's Home tab or DM. Useful for refreshing the Home view, lazy-loading user-specific data, or tracking app engagement.

When app home opened in Slack, create organization in Zendesk.

Fires when a user opens your Slack app's Home tab or DM. Useful for refreshing the Home view, lazy-loading user-specific data, or tracking app engagement.

When app home opened in Slack, create ticket in Zendesk.

Fires when a user opens your Slack app's Home tab or DM. Useful for refreshing the Home view, lazy-loading user-specific data, or tracking app engagement.

When app home opened in Slack, create user in Zendesk.

Fires when a user opens your Slack app's Home tab or DM. Useful for refreshing the Home view, lazy-loading user-specific data, or tracking app engagement.

When app mentioned in Slack, add comment to ticket in Zendesk.

Fires when your Slack app is mentioned in a message. The standard hook for chatbots that answer when summoned with @your-app.

When app mentioned in Slack, create organization in Zendesk.

Fires when your Slack app is mentioned in a message. The standard hook for chatbots that answer when summoned with @your-app.

When app mentioned in Slack, create ticket in Zendesk.

Fires when your Slack app is mentioned in a message. The standard hook for chatbots that answer when summoned with @your-app.

When app mentioned in Slack, create user in Zendesk.

Fires when your Slack app is mentioned in a message. The standard hook for chatbots that answer when summoned with @your-app.

When new channel in Slack, add comment to ticket in Zendesk.

Fires when a new Slack channel is created in the workspace. Useful for auto-adding the bot, welcome messages, or governance audit logs.

How it works

Connect Slack and Zendesk in five steps.

No code, no glue, no half-day setup. Each step is one click.

  1. 1
    Connect
    Authorize Slack and Zendesk

    Open Tiny Command, authorize Slack and Zendesk once each. Both connections are available to every workflow on your account.

  2. 2
    Trigger
    Pick a Slack trigger

    Drop the Slack → App Home Opened trigger onto the canvas. Tiny Command auto-registers the webhook.

    POST /v1/webhooks/slack.trigger-app-home-opened
  3. 3
    Transform
    Add a filter or AI step

    Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.

  4. 4
    Action
    Add the Zendesk action

    Drop the Zendesk → Add Comment to Ticket action below it. Map fields from the Slack payload into the Zendesk inputs.

    zendesk.add-comment-to-ticket
  5. 5
    Publish
    Publish and forget

    Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Slack + Zendesk.

How do I post Zendesk tickets to Slack?
Zendesk Ticket Created with priority = "Urgent" → Slack Send Message in #support-alerts with subject + requester + ticket link. Faster than Zendesk email notifications.
Can I DM the Zendesk assignee in Slack?
Yes. Lookup zendesk_agent_email → slack_user_id. After Zendesk Ticket Assigned, Slack Send DM with ticket context. Faster than Zendesk-side notifications.
How do I post Zendesk CSAT scores to Slack?
Zendesk Ticket Resolved with rating → Slack Send Message in #csat with rating + customer + brief. Daily team awareness of customer satisfaction signal.
Can Slack reactions update Zendesk tickets?
Yes. Embed Zendesk ticket ID in Slack message. Reaction Added → Zendesk Update Ticket with status. Triage from Slack without opening Zendesk.
How do I avoid Slack noise from busy Zendesk?
Filter to high-priority or VIP customer tickets only. Aggregate routine tickets into hourly/daily digests. Per-ticket pings drown important signal.
Can I respond to Zendesk from Slack threads?
Yes. Slack threads on the Zendesk-posted message → Zendesk Add Comment with thread message body. Attributes to the matched Zendesk agent via lookup.
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Wire Slack to Zendesk in 2 minutes.

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