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Google Sheets + Intercom: customer data in both worlds.

Sync Intercom contacts into Sheets for analytics, or push Sheet rows into Intercom as contact attributes. Useful for CS reporting and import workflows.

Connect Intercom and Google SheetsSee reverse direction
Trigger app
Intercom as the trigger

Workflows fire when something happens in Intercom.

Action app
Google Sheets as the action

Workflows do something in Google Sheets, instantly.

See all 9 actions →
Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Intercom → Google Sheets

When something happens in Intercom, do it in Google Sheets.

5 Intercom triggers wired to 9 Google Sheets actions. Most-used pairing: New Contact → Add Sheet Tab.

Google Sheets → Intercom

Or fire it the other way around.

2 Google Sheets triggers wired to 20 Intercom actions downstream.

See Google Sheets → Intercom →
Popular pairings

Common Intercom → Google Sheets workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 45 combinations
When new contact in Intercom, add sheet tab in Google Sheets.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When new contact in Intercom, append row in Google Sheets.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When new contact in Intercom, clear values in Google Sheets.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When new contact in Intercom, create spreadsheet in Google Sheets.

Fires when a new contact (lead or user) is created in Intercom. Use to enrich, sync into your CRM, or kick off a welcome sequence.

When conversation closed in Intercom, add sheet tab in Google Sheets.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When conversation closed in Intercom, append row in Google Sheets.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When conversation closed in Intercom, clear values in Google Sheets.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When conversation closed in Intercom, create spreadsheet in Google Sheets.

Fires when an Intercom conversation is closed by an admin. Common use: send CSAT survey, log resolution to CRM, run an AI quality check on the resolved thread.

When new conversation in Intercom, add sheet tab in Google Sheets.

Fires when a new conversation is started in Intercom (by a user via messenger/email or by an admin). The standard inbound hook for AI triage, routing, and bot handoff.

How it works

Connect Intercom and Google Sheets in five steps.

No code, no glue, no half-day setup. Each step is one click.

  1. 1
    Connect
    Authorize Intercom and Google Sheets

    Open Tiny Command, authorize Intercom and Google Sheets once each. Both connections are available to every workflow on your account.

  2. 2
    Trigger
    Pick a Intercom trigger

    Drop the Intercom → New Contact trigger onto the canvas. Tiny Command auto-registers the webhook.

    POST /v1/webhooks/intercom.trigger-contact-created
  3. 3
    Transform
    Add a filter or AI step

    Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.

  4. 4
    Action
    Add the Google Sheets action

    Drop the Google Sheets → Add Sheet Tab action below it. Map fields from the Intercom payload into the Google Sheets inputs.

    google-sheets.add-sheet
  5. 5
    Publish
    Publish and forget

    Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Intercom + Google Sheets.

How do I sync Intercom contacts to Google Sheets?
Scheduled: Intercom List Contacts with filters → Sheets Update Values to mirror. Useful for CS dashboards that aren't expressible in Intercom's native UI.
Can I push Sheet rows into Intercom as contact attributes?
Yes. Sheets row edit → Intercom Update Contact with custom attributes from the row. Useful when marketing or product teams enrich contact data in Sheets.
How do I avoid duplicate Intercom contacts from Sheet sync?
Use email or external_id as the upsert key. Intercom Update Contact (upsert) skips creating duplicates. Always pass an identifier you control.
Can I report on Intercom conversation metrics in Sheets?
Yes. Scheduled: Intercom List Conversations with filters → Sheets Append Row per conversation. Compute response time, resolution time, agent throughput via pivots.
How do I trigger Intercom messages from Sheet rows?
Sheets row edit where a "Trigger?" cell is true → Intercom Send Message to the contact with personalized body. Useful for re-engagement campaigns built in Sheets.
Can I export Intercom tags or roles into Sheets?
Yes. List Contacts returns tags, role, lifecycle. Flatten into Sheet columns. Pivot by tag to see audience-segment distribution; useful for messaging strategy.
Related

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Intercom + Stripe
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Wire Intercom to Google Sheets in 2 minutes.

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