Help Scout Conversation Assigned: Help Scout trigger

Anatomy

What this trigger looks like in a workflow.

Drop it on the canvas. Configure a couple of fields. Publish.

In the builder

Trigger

Help Scout Conversation Assigned

When the matching event happens

when conversation assignednew conversation assignedon conversation assignedwatch for conversation assignedwhen a conversation is assigned

What this trigger returns

for the curious

You don’t need to read this. Tiny Command auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.

{
  "id": 12345,
  "event": "convo.assigned",
  "subject": "Support request",
  "customer": "user@example.com"
}

Output shape

Fields available to downstream nodes.

Every field below can be referenced by name in any action or filter that comes after this trigger.

Field	Type	Example
id	number	12345
event	string	"convo.assigned"
subject	string	"Support request"
customer	string	"user@example.com"

FAQ

Questions about Help Scout Conversation Assigned.

How does the Help Scout Conversation Assigned trigger work in Help Scout?

Fires when a conversation is assigned (or reassigned) to a user. Useful for "new assignment → ping the user in Slack with context" workflows.

Is the Help Scout Conversation Assigned trigger real-time?

Yes. Help Scout Conversation Assigned uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Help Scout.

What data does Help Scout Conversation Assigned return?

The full event payload from Help Scout. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.

Can I filter Help Scout Conversation Assigned so only some events start a workflow?

Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.

Do I need Help Scout admin permissions to use Help Scout Conversation Assigned?

For most Help Scout accounts a standard user can authorize the trigger. Some Help Scout plans require an admin to enable third-party webhooks. Check Help Scout's docs if the trigger fails to register.

More triggers

Other Help Scout triggers.

Trigger

Help Scout Conversation Created

Fires when a new conversation lands in a mailbox. Payload includes customer, subject, message body, channel (email, chat, social). The base hook for "new inbound → route to right team" workflows.

Trigger

Help Scout Conversation Moved

Fires when a conversation moves between mailboxes (e.g., Support → Billing). Useful for cross-team handoff workflows that need to notify the new owning team.

Trigger

Help Scout Customer Replied

Fires when a customer replies on an open conversation. The hook for re-opening "pending" conversations and for "high-priority customer replied → notify the assignee immediately" workflows.

Trigger

Help Scout Status Changed

Fires when a conversation transitions state (active, pending, closed, spam). For "conversation closed → request CSAT survey" or "marked spam → train AI classifier" workflows.

When does Help Scout fire on conversation assignment?

What this trigger looks like in a workflow.

Fields available to downstream nodes.

Drop these actions after Help Scout Conversation Assigned.

Questions about Help Scout Conversation Assigned.

Other Help Scout triggers.

Build a workflow on this trigger.