Create Ticket: Freshdesk action

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Subject subject	string	Required	Subject of the ticket
Description description	string	Required	HTML content of the ticket
Requester Email email	string	Required	Email of the requester
Priority priority	options	Optional	Priority of the ticket
Status status	options	Optional	Status of the ticket
Group group_id	dynamic-options	Optional	Group to assign the ticket to
Assign To Agent responder_id	dynamic-options	Optional	Agent to assign the ticket to
Type type	dynamic-options	Optional	Categorize the ticket (values configured per Freshdesk account)
Tags tags	array	Optional	List of tags to apply to the ticket. Each tag is a separate string.

Sample request

{
  "subject": "e.g. Login issue",
  "description": "{{trigger.description}}",
  "email": "user@example.com",
  "priority": "{{trigger.priority}}",
  "status": "{{trigger.status}}"
}

Returns

{
  "id": 1,
  "status": 2,
  "subject": "Login issue",
  "group_id": null,
  "priority": 1,
  "created_at": "2024-01-01T00:00:00Z",
  "requester_id": 123456,
  "responder_id": null
}

Use these fields in downstream nodes for routing, logging, or error handling.

FAQ

Questions about Create Ticket.

What does the Create Ticket action do in Freshdesk?

Creates a new support ticket in Freshdesk with requester, subject, description, source, priority, status, group, and agent. The entry point for converting external alerts or forms into trackable tickets.

What inputs does Create Ticket require?

Required: Subject, Description, Requester Email. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Freshdesk returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Create Ticket support batch operations?

Yes. Run Create Ticket inside a Loop node to process arrays. Tiny Command handles Freshdesk's rate limits automatically so you don't have to throttle manually.

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