Create Contact: Freshdesk action

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Name name	string	Required	Name. e.g. "John Doe"
Email email	string	Required	Email. e.g. "user@example.com"
Phone phone	string	Optional	Phone number in E.164 format (with country code, no spaces).
Mobile mobile	string	Optional	Phone number in E.164 format (with country code, no spaces).
Job Title job_title	string	Optional	Job Title
Company ID company_id	string	Optional	Freshdesk company ID to associate

Sample request

{
  "name": "John Doe",
  "email": "user@example.com",
  "phone": "e.g. +14155551234",
  "mobile": "e.g. +14155551234",
  "job_title": "{{trigger.job_title}}"
}

Returns

{
  "id": 1001,
  "name": "John Doe",
  "email": "user@example.com",
  "active": true
}

Use these fields in downstream nodes for routing, logging, or error handling.

FAQ

Questions about Create Contact.

What does the Create Contact action do in Freshdesk?

Creates a new contact (end-customer) in Freshdesk with name, email, phone, company, and tags. Used to provision contacts before ticket creation.

What inputs does Create Contact require?

Required: Name, Email. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Freshdesk returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Create Contact support batch operations?

Yes. Run Create Contact inside a Loop node to process arrays. Tiny Command handles Freshdesk's rate limits automatically so you don't have to throttle manually.

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