CommunicationReal-timeUpdated June 2026

Chatwoot integration

Chatwoot open-source customer messaging

Chatwoot is the open-source customer-messaging platform — unified inbox for live chat, email, WhatsApp, Facebook, SMS, plus a built-in CRM and automation engine. Used by teams that want Intercom-class functionality with full data ownership and SaaS pricing flexibility. Tiny Command exposes three actions, no triggers (Chatwoot supports outbound webhooks per-account configured in admin Settings → Integrations → Webhooks; point at a Tiny Command webhook trigger URL for message-created, conversation-status-changed events): List Conversations (paginated with filters by inbox, status, assignee), Send Message (post a reply to an existing conversation as the authenticated agent — outgoing customer-facing or private internal note), Get Profile (agent or contact profile lookup). The connection uses a Chatwoot user API access token from My Profile → Access Token plus the Chatwoot instance URL (self-hosted or chatwoot.com hosted). The same API works against both deployments.

Connect Chatwoot

No credit card required · Set up in under 2 minutes

0triggers

3actions

≈ 2 minto set up

Freetier · no card

Actions

Do anything Chatwoot can do, from a workflow.

Every action accepts dynamic inputs from upstream nodes, whether that's an AI output, a form field, or a search result.

Action	What it does	Inputs	Open action
Get Agent Profile	Returns an agent or contact profile by ID. Useful for resolving user IDs to readable identity in downstream notifications.	0 inputs	View
List Conversations	Paginated conversations with filters by inbox, status, assignee. Useful for "what's in the queue this morning" capacity-planning workflows and for bulk-action workflows that operate on conversation sets.	2 inputs	View
Send Message	Posts a customer-facing reply (outgoing) or an internal team note (private). Routes via the conversation's originating channel by default. Useful for "AI-drafted response posted as private note for agent review" or for full-auto reply workflows on low-complexity tickets.	4 inputs	View

Recipes

Pre-built Chatwoot workflows.

Clone any recipe and customize it in one click. Every recipe is fully editable.

Chatwoot → Slack alerts

AI-triage every Chatwoot event, ping the right channel only when it matters.

Chatwoot → Google Sheets log

Every event matching a filter, appended to a running spreadsheet.

Chatwoot → Notion database

Turn Chatwoot into a Notion-backed source of truth, auto-tagged.

Before you build

Three things worth knowing.

Filter at the trigger

Tiny Command counts a run the moment a trigger fires. Filtering early means only matching events spend your usage budget.

Authorize once, reuse anywhere

Connect Chatwoot once and every workflow on your account can use its triggers and actions. You don't have to re-auth per workflow.

No JSON to read

Every Chatwoot field shows up in the visual picker for downstream nodes. The raw payload is there for power users, optional for everyone else.

FAQ

Questions about the Chatwoot integration.

If we missed yours, ping support. We usually reply within an hour.

How do I connect Chatwoot to Tiny Command?

Open the Tiny Command workflow builder, drop in a Chatwoot node, and click Connect. Authorize Chatwoot once and any workflow on your account can use its triggers and actions. Most teams finish the connection in under two minutes.

What Chatwoot triggers does Tiny Command support?

Tiny Command focuses on outbound actions for Chatwoot today. Use Tiny Command's universal Webhook or Schedule trigger to start Chatwoot workflows, then run any Chatwoot action you need.

What Chatwoot actions can I run from a workflow?

3 Chatwoot actions are available out of the box, covering communication operations like "Get Agent Profile". Every action accepts dynamic inputs from upstream nodes, whether that's a search result, an AI output, or a form field.

Is the Chatwoot integration real-time?

Chatwoot actions execute synchronously inside your workflow. Tiny Command waits for Chatwoot's API to confirm before continuing to the next step, so downstream nodes can rely on the result.

Do I need to write code to use Chatwoot with Tiny Command?

No. Every Chatwoot trigger and action is fully configurable from the visual workflow builder. For edge cases that aren't covered, drop in a custom HTTP node and call any Chatwoot API endpoint directly.

How much does the Chatwoot integration cost?

There's a free tier you can start on without a credit card. Higher run volumes and team features come with paid plans. The Chatwoot integration itself has no per-app surcharge.