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Google Sheets + Zendesk: ticket data for reporting.

Sync Zendesk tickets into Sheets for SLA reporting, agent throughput analysis, or cross-team dashboards. Push spreadsheet bulk-import data into Zendesk in reverse.

Connect Zendesk and Google SheetsSee reverse direction
Trigger app
Zendesk as the trigger

Workflows fire when something happens in Zendesk.

See all 6 triggers →
Action app
Google Sheets as the action

Workflows do something in Google Sheets, instantly.

See all 9 actions →
Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Zendesk → Google Sheets

When something happens in Zendesk, do it in Google Sheets.

6 Zendesk triggers wired to 9 Google Sheets actions. Most-used pairing: Ticket Assigned → Add Sheet Tab.

Google Sheets → Zendesk

Or fire it the other way around.

2 Google Sheets triggers wired to 17 Zendesk actions downstream.

See Google Sheets → Zendesk →
Popular pairings

Common Zendesk → Google Sheets workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 54 combinations
When ticket assigned in Zendesk, add sheet tab in Google Sheets.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, append row in Google Sheets.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, clear values in Google Sheets.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, create spreadsheet in Google Sheets.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket commented in Zendesk, add sheet tab in Google Sheets.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, append row in Google Sheets.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, clear values in Google Sheets.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, create spreadsheet in Google Sheets.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When new ticket in Zendesk, add sheet tab in Google Sheets.

Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.

How it works

Connect Zendesk and Google Sheets in five steps.

No code, no glue, no half-day setup. Each step is one click.

  1. 1
    Connect
    Authorize Zendesk and Google Sheets

    Open Tiny Command, authorize Zendesk and Google Sheets once each. Both connections are available to every workflow on your account.

  2. 2
    Trigger
    Pick a Zendesk trigger

    Drop the Zendesk → Ticket Assigned trigger onto the canvas. Tiny Command auto-registers the webhook.

    POST /v1/webhooks/zendesk.trigger-ticket-assigned
  3. 3
    Transform
    Add a filter or AI step

    Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.

  4. 4
    Action
    Add the Google Sheets action

    Drop the Google Sheets → Add Sheet Tab action below it. Map fields from the Zendesk payload into the Google Sheets inputs.

    google-sheets.add-sheet
  5. 5
    Publish
    Publish and forget

    Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Zendesk + Google Sheets.

How do I sync Zendesk tickets to a Google Sheet?
Scheduled daily: Zendesk Search Tickets with filter → Sheets Update Values with ticket_id, status, priority, agent. Pivot for SLA, throughput, response-time reports.
Can I bulk-import Sheet rows as Zendesk tickets?
Yes. Sheets New Row → Zendesk Find or Create User → Zendesk Create Ticket. Useful for migrations or for capturing legacy spreadsheet-tracked issues.
How do I avoid Sheet bloat from a high-volume Zendesk?
Filter the Zendesk search to specific date ranges or statuses. Archive Sheet rows older than 90 days to a "historic" tab. Or roll up into daily summary rows.
Can I track Zendesk SLA breaches in a Sheet?
Yes. Sync ticket SLA fields (next reply target, breach timestamp). Compute SLA% in Sheets formulas. Pivot by agent or team for performance reports.
How do I update Zendesk tickets from Sheet edits?
Sheets Row Updated → Zendesk Update Ticket with changed fields (priority, status, assignee, tags). Useful for bulk-edits from a planning sheet without opening Zendesk.
Can I sync Zendesk custom fields to Sheets?
Yes. Specify custom field IDs in the search. Each maps to a Sheet column. Useful for segment reports on customer-tier or product-area fields.
Related

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Wire Zendesk to Google Sheets in 2 minutes.

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