Update Dynamics Contact: Microsoft Dynamics 365 action

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Contact ID contact_id	string	Required	GUID of the contact to update
First Name first_name	string	Optional	New first name
Last Name last_name	string	Optional	New last name
Email email	email	Optional	New primary email
Phone phone	string	Optional	New business phone
Job Title job_title	string	Optional	New job title

Sample request

{
  "contact_id": "{{trigger.contact_id}}",
  "first_name": "{{trigger.first_name}}",
  "last_name": "{{trigger.last_name}}",
  "email": "{{trigger.from}}",
  "phone": "{{trigger.phone}}"
}

Returns

{
  "lastname": "Doe-Smith",
  "contactid": "00000000-0000-0000-0000-000000000001",
  "firstname": "Jane",
  "modifiedon": "2025-01-16T12:00:00Z"
}

Use these fields in downstream nodes for routing, logging, or error handling.

FAQ

Questions about Update Dynamics Contact.

What does the Update Dynamics Contact action do in Microsoft Dynamics 365?

Partial contact update. For "Clearbit enriched this contact → push to Dynamics" or "support tagged contact → reflect in CRM" workflows.

What inputs does Update Dynamics Contact require?

Required: Contact ID. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Microsoft Dynamics 365 returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Update Dynamics Contact support batch operations?

Yes. Run Update Dynamics Contact inside a Loop node to process arrays. Tiny Command handles Microsoft Dynamics 365's rate limits automatically so you don't have to throttle manually.

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