Assign Conversation: Intercom action

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Conversation ID conversation_id	string	Required	Intercom conversation ID — numeric string. Find via List Conversations.
Performing Admin ID admin_id	string	Required	The admin performing the assignment
Assignee Admin/Team ID assignee_id	string	Required	Admin or team to assign to
Assignment Note body	string	Optional	Message body content. Plain text unless the API specifies HTML/markdown.

Sample request

{
  "conversation_id": "e.g. 123456",
  "admin_id": "e.g. 12345",
  "assignee_id": "e.g. 67890",
  "body": "e.g. Hi there, thanks for reaching out."
}

Returns

{
  "id": "123456",
  "assignee": {
    "id": "67890",
    "type": "admin"
  }
}

Use these fields in downstream nodes for routing, logging, or error handling.

FAQ

Questions about Assign Conversation.

What does the Assign Conversation action do in Intercom?

Assigns an Intercom conversation to a specific admin or team. The standard routing action for AI-driven triage or skill-based assignment.

What inputs does Assign Conversation require?

Required: Conversation ID, Performing Admin ID, Assignee Admin/Team ID. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Intercom returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Assign Conversation support batch operations?

Yes. Run Assign Conversation inside a Loop node to process arrays. Tiny Command handles Intercom's rate limits automatically so you don't have to throttle manually.

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