HTriggerHotjarReal-timeUpdated June 2026

When does Hotjar fire on new Feedback submissions?

Short answer: Drop the "Hotjar → Hotjar New Feedback" trigger on your workflow canvas, add filters if you want them, and publish. It fires within seconds of the event in Hotjar, not on a polling schedule.

Use this trigger All 2 Hotjar triggers

Anatomy

What this trigger looks like in a workflow.

Drop it on the canvas. Configure a couple of fields. Publish.

In the builder

TriggerH

Hotjar New Feedback

When the matching event happens

new feedbackincoming feedbackwhen feedback receivedon feedbackwatch for feedback

What this trigger returns

for the curious

You don’t need to read this. Tiny Command auto-maps every field into the visual picker so downstream nodes can pull values by clicking. We show it here for power users who want to know what’s on the wire.

{
  "url": "https://example.com/pricing",
  "rating": "love",
  "content": "Love the new pricing page",
  "country": "US",
  "feedback_id": "fb_123"
}

Output shape

Fields available to downstream nodes.

Every field below can be referenced by name in any action or filter that comes after this trigger.

Field	Type	Example
url	string	"https://example.com/pricing"
rating	string	"love"
content	string	"Love the new pricing page"
country	string	"US"
feedback_id	string	"fb_123"

Pairs with

Drop these actions after Hotjar New Feedback.

Add Labels to Message

Gmail · Email

Add Reaction

Slack · Communication

Add Sheet Tab

Google Sheets · Spreadsheets & Databases

Create Company

HubSpot · CRM & Sales

FAQ

Questions about Hotjar New Feedback.

How does the Hotjar New Feedback trigger work in Hotjar?

Fires when a visitor submits the Hotjar Feedback widget. Payload includes rating, text, URL, browser, and the session replay URL. For "frustrated user submitted feedback → create Linear issue with the replay link" workflows.

Is the Hotjar New Feedback trigger real-time?

Yes. Hotjar New Feedback uses webhooks or push subscriptions, not polling. Your workflow fires within seconds of the event happening in Hotjar.

What data does Hotjar New Feedback return?

The full event payload from Hotjar. The output shape table on this page lists every field, its type, and an example value so you can map fields into downstream nodes.

Can I filter Hotjar New Feedback so only some events start a workflow?

Yes. Add a Filter node right after the trigger and match on any field, whether that's subject, sender, status, or anything else in the payload. Workflows only continue when the filter passes.

Do I need Hotjar admin permissions to use Hotjar New Feedback?

For most Hotjar accounts a standard user can authorize the trigger. Some Hotjar plans require an admin to enable third-party webhooks. Check Hotjar's docs if the trigger fails to register.