Create Gorgias Ticket: Gorgias action

Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

Field	Type	Required	Description
Subject subject	string	Required	Message subject line.
Customer Email customer_email	string	Required	The email address. Used as the recipient or identifier depending on context.
Customer Name customer_name	string	Optional	—
Channel channel	options	Optional	—
Via via	options	Optional	—
First Message Body body_text	string	Required	—
Tag IDs tags	array	Optional	—

Sample request

{
  "subject": "e.g. Quick update",
  "customer_email": "e.g. user@example.com",
  "customer_name": "{{trigger.customer_name}}",
  "channel": "{{trigger.channel}}",
  "via": "{{trigger.via}}"
}

Returns

{
  "id": 1234,
  "status": "open",
  "subject": "Help",
  "customer": {
    "email": "jane@x.com"
  }
}

Use these fields in downstream nodes for routing, logging, or error handling.

FAQ

Questions about Create Gorgias Ticket.

What does the Create Gorgias Ticket action do in Gorgias?

Files a new e-commerce support ticket with subject, message, customer reference, tags. The standard hook for "external support channel → file as Gorgias ticket for unified inbox" workflows.

What inputs does Create Gorgias Ticket require?

Required: Subject, Customer Email, First Message Body. Every input accepts a static value or a variable from any upstream node in your workflow.

Can I use dynamic inputs from earlier workflow nodes?

Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.

What happens if Gorgias returns an error?

The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.

Does Create Gorgias Ticket support batch operations?

Yes. Run Create Gorgias Ticket inside a Loop node to process arrays. Tiny Command handles Gorgias's rate limits automatically so you don't have to throttle manually.

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